Frequently Asked Questions


Where's my ticket / e-ticket...?

To view further details about your booking and print your E-ticket receipt go to viewtrip. Quote your surname and the first six characters of your reference number shown on your confirmation email. This facility is available 36 hrs after the reservation has been made. If you have difficulties accessing your booking or obtaining your e-ticket receipt, please contact us urgently. Failure to do so may result in your booking not being confirmed.


I don't appear to have received my confirmation email, can I request a duplicate..?

Yes you can. Please visit the contact us section of the site, this will allow you to send us an email requesting a further copy of your confirmation. For a more efficient service, please list the full name of the passenger, the date of travel and if you have it, the booking reference.


Can I change my flights..?

When making the booking on the website, the rules and restrictions of the ticket will have been quoted to you, prior to confirming the reservation. You will have also agreed that you understand your ticket may be non changeable / non refundable. If you wish to make a change, please contact us and we will confirm whether the change is permitted.

Subject to airline rules permitting, any changes will incur an admin charge of 10.00 per ticket, in addition to any fees the airline may charge.


If I cancel my flights, can I have a refund..?

When making the booking on the website, the rules and restrictions of the ticket will have been quoted to you, prior to confirming the reservation. You will have also agreed that you understand your ticket may be non changeable / non refundable. If you do wish to cancel, please contact us and we will advise if any money can be refunded.

ATP charge an administrative fee of 25.00 per ticket for any refund processed in addition to any charges the airline may make. All refunds will be credited to the card charged in the initial transaction.


Why do I have charges on my card from ATP..?

ATP are the ticketing agent for Telme International. We fulfill and issue the e-tickets for all bookings made on the website. Therefore, dependent on the type of fare issued, part of the charge will be made by the airline and part of the charge will be made by ATP.

Please note that payment by credit cards will attract a 2% surcharge and debit cards a 1.00 flat fee. This is in addition to the fare quoted. You will have agreed to these surcharges on the website, prior to confirming your reservation.


Why am I getting a search failure when trying to book online..?

If you are travelling within the next 72 hours, you will not be able to book online as it is too close to departure. Please contact us via telephone or email and we will make the reservation for you.

If you are not travelling in the next 72 hours, there could be a few reasons why you are receiving a failure message. Please contact us and we will complete your reservation.

How do I contact you...?


Please call us on +44(0)207 111 8333 (calls to this number cost 10p per minute) or visit the contact us section.


I left an item on board the aircraft, who do I contact to try and retreive this..?

You will need to contact the airport you arrived into. You should be able to find the relevant telephone number by visiting the airports own website.


I would like to make a suggestion /have feedback regarding your website.


Please call us on +44(0)207 111 8333 (calls to this number cost 10p per minute) or visit the feedback section.


I would like to make a suggestion / have feedback regarding my recent trip / airline

Please call us on +44(0)207 111 8333 (calls to this number cost 10p per minute) or visit the feedback section.