| Advanced Travel Partners (UK) Ltd, the operators of this web site, would like to reassure you of any concerns you may have over the privacy of your personal information.
This statement outlines:
Advanced Travel Partners (UK) Ltd's Data Protection Policy
What personally identifiable information of is collected through this web site;
How the information is used by Advanced Travel Partners (UK) Ltd; What choices are available to you regarding collection, use and distribution of the data;
How you can correct or update the information.
Data Protection Policy
The 1998 Data Protection Act regulates the processing of personal data whether
held electronically or in printed form. Advanced Travel Partners (UK) Limited
is registered as a Data Controller under the Act and complies with the Data Protection
Principles set out in the Act.
The company needs to process personal information about its customers
to allow it to complete travel bookings, to facilitate delivery
of tickets, administrate accounts, and keep customers informed
of our activities. In addition data may be transferred outside
of the European Union where such data is necessary for Advanced
Travel Partners (UK) Ltd to complete a contract transaction with
the data subject, or where it is required by a supplier to provide
services covered by a contract with the data subject. Corporate
information is not subject to the Data Protection Act.
All data subjects are entitled to know what information the company
holds and processes about them and why; how to gain access to
it; how to keep it up to date; and what the company is doing
to comply with its obligations under the 1998 Act. All data subjects
have the right to access any personal information kept about
them by the company, either on computer or in a manual filing
system. Some information can be accessed automatically by the
data subject if they hold an authorised logon password. For information
not automatically available, a subject access request may be
made in writing only to the Data Protection Manager. The company
may assert the right to make a charge on each occasion that such
access is requested. In such cases a maximum charge of £10
would apply.
The company aims to comply as quickly as possible with requests
for access to personal information and will ensure that it is
provided within 21 days unless there is good reason for delay
(and in any event within 40 days). When a request for access
cannot be met within 21 days, the reason will be explained in
writing to the data subject making the request. All data subjects
have the right to request that their information be amended,
erased or not used to make contact with them for marketing purposes.
However Advanced Travel partners (UK) Ltd cannot alter information
used as part of a past contract between the data subject and
the company (for example a travel booking). The 1998 Act sets
down a formal procedure for dealing with data subject access
requests, which the company follows.
It is a condition of registration of members, affiliates, and
direct purchase customers that they agree to the company's processing
of specified classes of personal information. In general files
will be kept for the period of the data subject's involvement
with the company, and will be reviewed regularly to ensure the
data is deleted when it is no longer necessary for processing.
Further details are available from the Data Protection Manager
(see below).
Frequently Asked Questions:
What personally identifiable information is collected through this web site and
how it is used by Advanced Travel Partners (UK) Ltd:
While you are browsing the pages…
Our web server (through use of your IP address) automatically collects general
information, such as which page user's access. An IP address is a number automatically
assigned to your computer whenever you are on the Internet. We use your IP address
to monitor the number of pages accessed, help diagnose problems with our server,
and to administer our web site. We do not link your IP address to anything personally
identifiable, so you will remain anonymous in the analysis of these logs.
Registration forms…
By its very nature such
schemes requires that visitors choosing to participate submit
some basic contact information through our signup forms. This
information may include contact name, organisation name, address,
telephone and fax numbers and your email address. We will use
this contact information to send you information about our company,
new schemes and web site features, special promotions and competitions.
You may opt-out of receiving future postal or e-mailings; see
the "your choice to opt-out" below.
Cookies
Cookies are locally saved text files that can only be accessed by your browser,
they are not accessible by our server. This web site includes the use of cookies
purely to assist your navigation around the site. We do not save any personal
information to these cookies. Please be aware you can change the properties of
your Internet browser to prevent cookies being saved and supplied to servers.
Email contact
Direct email communication with Advanced Travel Partners (UK) Ltd will result
in your email address being added to a mailing list for future promotions. (but
see ‘opt-out' provisions below).
Competitions/Promotions
Occasionally we may outline promotions or competitions through these web pages
or one of our publications. Information gathered for these are identical to registering
as described above. All information collected from such activities are used in
the same way as registration information as described above.
Recording of telephone conversations
Advanced Travel Partners (UK) Ltd records
telephone conversations made to it as part of a strategy of continued business
improvement. The recording process is carried out in accordance with the operational
guidance on monitoring and recording telephone calls under the Telecommunications
(Lawful Business Practice) (Interception of Communications) Regulations 2000.
Under those regulations recording of telephone conversations is allowed to 'establish
the existence of facts, ascertain compliance with regulatory or self-regulatory
practices or procedures, and to ascertain or demonstrate standards which are
or ought to be achieved'. Advanced Travel Partners (UK) Ltd is committed to a continual review of the quality
of its operations and business practices, and the ongoing development of training
for its staff. Calls may therefore be recorded or monitored and used internally
for training or quality purposes.
Advanced Travel Partners (UK) Ltd is registered under the Data Protection Act 1998 (registration Z6154534),
and the recording of telephone conversations will strictly abide by the conditions
imposed by that registration . Under the Act any processing of personal data
must be:
* fairly and lawfully processed
* processed for limited purposes and not in any manner compatible with
those purposes
* adequate, relevant and not excessive
* accurate
* processed in accordance with the individuals rights
* Secure
Advanced Travel Partners (UK) Ltd will not use data from any recording for any
purpose other than to fulfil its contractual obligations with its client, and
will not provide any recordings
to any third party. All recordings are stored securely, and will only be retained
for as long as is necessary.
Your choice to opt-out:
Our site provides users the opportunity to opt-out of receiving communications from us or third parties at the point of request for information. In addition, you may choose to opt-out of receiving future communications or future participation in the scheme by unsubscribing from any of the marketing information sent to you or:
Sending an email to:
update@atpi.com
Send mail to the following postal address:
Advanced Travel Partners (UK) Ltd
Rivercastle House
10 Leake Street
London
SE1 7NN
Corrections and Updates:
You can request changes or updates to your registered information by going to the Members area of the web site or:
Sending an email to:
update@atpi.com
Send mail to the following postal address:
Advanced Travel Partners (UK) Ltd
Rivercastle House
10 Leake Street
London
SE1 7NN
Requests for copy of personal information:
You can request a copy of the information held for you by sending a letter to:
Data Protection Manager
ATP - The Advanced
Travel Partner
Sapphire House
Mobbs Way
Oulton
Suffolk
NR32 3BE
(enclose a cheque for £10.00 made payable to Advanced Travel Partners
(UK) Ltd – please do not send cash)
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